PegaWORLD 2015: Işbank: Crossing the Chasm by Positioning Pega at the Center of Operational Transformation Program (Presentation)

Dedicated to operational excellence, Işbank is on a path to transform customer service to enhance over 250 business processes across multiple business lines in the bank using Pega. In this session, you will learn how Işbank worked with its outsourced IT subsidiary, Softtech, and Pega to enable internal developers through mentoring; used Pega DCO with configuration teams to drive effectiveness and efficiency; replaced emails/faxes between branches and operations centers with Pega case management.


  • Ali Yalcin, Unit Manager, Enterprise Architecture Division, Işbank
  • Darço Akkaranfil, Director, Softtech