PegaWORLD 2015: The Hanover: Transforming Service Delivery to Become an Agent and Customer Centric Enterprise (Presentation)

The Hanover is on a journey of transforming their business, using Pega, to optimize processes, work management and leverage technology as a key competitive advantage. In this session you will hear how The Hanover is on track to achieve a 20% efficiency gain and lift in new business and retention and how it's poised for immediate benefits by having an end-to-end CRM platform for customer centricity predicated on Pega Customer Service.


  • Stoyan Konaktchiev, VP, Personal Lines Operations, The Hanover
  • Cilsy Harris, VP, Personal Lines CIO, The Hanover