PegaWORLD 2014 Presentation: Center of Excellence Panel Discussion - Best Practices and Benchmarking

PAUL ROECK, SENIOR DIRECTOR, BPM ADOPTION SERVICES, PEGASYSTEMS
GARY BURNS, TECHNICAL LEAD, JPMC BPM CENTER OF EXCELLENCE, JPMORGAN CHASE
KRISTEN BURTON, SENIOR MANANGER, INTELLIGENT BUSINESS PROCESS MANAGEMENT COMPETENCY CENTER, CISCO
LOWELL GILVIN, DIVISION CIO, INDUSTRIAL & ENERGY SOLUTION | DEFENSE AND AEROSPACE | DEVELOPING MARKETS, JABIL
HARPREET K MAGAW, BUSINESS PROCESS MANAGEMENT TECHNOLOGY COE, BNY MELLON

Please join us for an engaging panel discussion consisting of CISCO, Jabil, JPMC and BNY Mellon as they present their Center of Excellence best practices. Attendees will also have an opportunity to ask the panelists questions. As an additional benefit, the results of a 2014 COE benchmarking survey will be shared with the audience, including the details of the panelists' responses.

In this session you will learn:

  • How are the leaders driving Center of Excellence best practices and maturing their operation, what hurdles did they overcome
  • Where are you and other customers are along the Center of Excellence journey
  • How can you address challenges and issues with live Q&A with our expert panelists