PegaWORLD 2012 Presentation: One Customer, 2.9 Million Lives: How TriWest is Doing "Whatever it Takes" To Care for America's Military Families

Learn why TriWest Healthcare Alliance drives innovation and excellence in service when market share and customer growth is not a value proposition. Hear why TriWest invested in an enterprise-wide Business Process / Customer Relationship Management tool to fulfill their promise to the Department of Defense and the 2.8 million beneficiaries they serve. Learn about the journey that TriWest has embarked upon to leverage BPM to drive consistent customer care, efficient and effective business processes, cross-channel integration, and proactive population health with every interaction.

In this session you will learn:

  • Why cost reduction without care degradation is a strategic imperative for the Military Health System
  • About the real 5-year ROI
  • About applying military style discipline to change management