PegaWORLD 2012 Presentation: BPM Brings Agility to State Farm's Back Office
Learn the key strategies that State Farm is deploying to transform its back office functionality to be more agile in a changing marketplace.
In this session you will learn:
- How to deliver a single version of the truth to agents, policyholders and employees
- What type of changes are needed to compete in a new environment
- How quality, productivity and customer centricity are encapsulated in a single process