Real-Time Interaction Management (RTIM) software lets businesses offer more valuable customer interactions across channels. According to The Forrester Wave™, “Pega aligns RTIM with its digital process automation and customer services portfolio to allow clients to optimize CX across the customer lifecycle.” The Forrester report recognized Pega: “…those who brave the journey cite early successes that propel substantial longer-term returns — some in excess of $500 million.”
Using fact-based research and objective analytics, Forrester Wave’s latest RTIM report named Pegasystems a Leader with top scores in the current offering and strategy categories and the highest possible score in the market presence category.
Get the Full Report to learn more.
Recommended research & insights
See what’s new, what’s next, and what’s trending right now.
Uniquely powerful software isn’t the only thing that sets us apart.