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Analyst Report

Pegasystems is a Leader in Forrester Wave Real-Time Interaction Management Report

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Real-Time Interaction Management (RTIM) software lets businesses offer more valuable customer interactions across channels. According to The Forrester Wave™, “Pega aligns RTIM with its digital process automation and customer services portfolio to allow clients to optimize CX across the customer lifecycle.” The Forrester report recognized Pega: “…those who brave the journey cite early successes that propel substantial longer-term returns — some in excess of $500 million.”

Using fact-based research and objective analytics, Forrester Wave’s latest RTIM report named Pegasystems a Leader with top scores in the current offering and strategy categories and the highest possible score in the market presence category.

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Topic: AI and Decisioning Topic: Customer Engagement

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