When it comes to product recalls, you can’t afford to take chances with your customer’s safety. You must manage the events around each recalled product swiftly and effectively. But existing approaches aren’t sufficient, leaving disconnects in the process and offering an incomplete view across your business and with suppliers and external parties. You’re vulnerable to liabilities, fines and customer dissatisfaction and defection.
Pega Recall provides a single place for tracking and managing the lifecycle of your Recall Program including the lifecycle of your compliance program and the all while staying focused on providing the best customer experience possible. Linked into your internal systems and data, Pega manages SLAs, escalation, parts planning and real-time analytics, allowing you to make the “best-next-action” decisions.