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Data Sheet

Pega Recall

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When a product is recalled, it’s critical to manage the recall process effectively. You need clear and timely planning, execution, remediation, and communication with all the key stakeholders – regulatory agencies, dealers or retailers, customers, and internal departments.

Pega Recall™ guides you through all aspects of managing a recall – from the initial notification through to final disposition and closure. Manufacturers can define and configure the process to exactly match the needs of each unique situation, including automatic notifications to each stakeholder. Pega Recall enables you to engage each and every customer individually with care and respect, whether your recall affects 20 customers or 20 million.


Industry: Manufacturing Product Area: Customer Service Solution Area: Customer Service Solution Area: Enterprise Modernization Solution Area: Operational Excellence Topic: Case Management and BPM Topic: Customer Service

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