Pega Discover: Intelligent Automation Online Summit: The Fall of the Alt+Tab Champion
The Mortgages team at ING has been serving more than 30K customer requests per month. While doing this they became the perfect human orchestration between multiple systems they needed to perform their work. This is how the Alt+Tab was born.
But while computers are supposed to support humans, it has been the other way around for a long time. Hear the story of Intelligent Automation from the survivors of ING and Cognizant who partnered in this journey of digital transformation and were able to eliminate 2 large legacy application who were blocking the digital path. How end users got out of pain of Alt+Tab and embraced the power of Pega and cherishing intelligent automation? Hear about it from the speakers!
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