Pega Customer Service for Retail Banking

Built for today’s omni-channel banking environment, Pega's contact center solution delivers exceptional service while lowering costs and optimizing service operations.


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Pega Customer Service helps you deliver satisfying, efficient, and accurate customer service experiences to your connected retail banking customers. Pega lets you engage better. Our omni-channel applications ensure that interactions are consistent and up to date, whether customers prefer your mobile app, social media, live chat, co-browsing, web self service, or a phone call.

Pega Case Management connects all the people and systems across all channels so you can keep your promise to customers. You can even mash up Pega into existing channels for a consistent end to end experience. Pega lets you simplify your employee experience. Pega automates processes and anticipates customer needs so you can respond faster with more relevant answers. Its intelligent suggestions give step by step guidance for a personalized service experience.

Pega lets you change as your business evolves and empowers you to run on the cloud, on premise, or a mixture of the two. Pega customer service is built on the Pega 7 platform. It lets you respond faster and easily translate business into applications across multiple business lines, channels, products, and customer segments.

Pega also ensures that your systems are up to date. It eliminates manual processes, workarounds, and sticky note reminders. Pega can even turn your servicing operation from a cost center to revenue generator by making every service interaction a cross sell or upsell opportunity. Engage, simplify, change.

That's how Pega delivers satisfying, efficient, and accurate customer service experiences to your connected customers. Our world is constantly changing. Only Pega lets you build for change.