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Data Sheet

Pega Customer Service pricing

Four Powerful Editions:

Regardless of the unpredictable service challenges in front of you, there’s an edition of Pega Customer Service™ to help you transform – to show empathy for your customers, support your agents, protect your revenue and reduce your costs.

Digital Customer Engagement Edition
Pega’s full-featured, AI-powered solution to transform customer service experiences from end-to-end. Revolutionize your omni-channel customer journeys across all your customers’ preferred digital and traditional channels and leverage AI to help your agents get more work done.

Enterprise Edition
Deliver enterprise-level support while increasing productivity and optimizing outcomes with a configurable customer service desktop. Advanced capabilities include CTI/telephony integration, knowledge management, and case management.

Case Management Edition
Infuse Pega’s best-in-class case management into your existing service desktop to streamline service processes and automate more work than ever before – without needing to rip-and-replace.

Unified Messaging Edition
Unify your customers’ preferred digital channels including WhatsApp, Facebook Messenger, Twitter, Apple Business Chat, SMS and more, with a quick-to-deploy agent desktop that ensures consistent, personal and efficient service across channels, while enabling agents to handle multiple interactions concurrently.

Download the Pega Customer Service pricing matrix for details on each edition.


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