Pega Collections for Consumer Lending

Pega delivers improved cash collected in a compliant and customer-focused environment. Improve your customer experience and your collections performance in our analytics-driven, intelligent application.


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Pega collections helps financial institutions better engage with their customers to improve cash collected while simplifying and controlling complex processes to meet regulatory needs. Pega uses data analytics to recognize each customer financial situation, dynamically recommend optimal payment plans, and increase cash collected an average of 20%. Delivers real time and production reports created by your business to deliver deep insight into performance. Prioritize cases with multi-level escalation for timely completion with no processing, service-level, or compliance breaches. Interact with your power dialer and IVR to connect customers and collectors.

A customer and account view allows you to manage the relationship in one call, reducing the number of calls up to 40%, and ensure compliance using real time personalized scripts. And with collections and customer service tasks just a click away, there's no need for call transfers. Pega's omnichannel applications keep interactions consistent across mobile apps, live chat, co-browsing, web self-service, and the phone. Easily manage all aspects of design, from simple contact updates to champion challenger testing, improving strategy performance up to 30%.

Pega collections can be deployed on premise and in the cloud to maximize your business flexibility. With Pega, you can substantially increase collections rates and maintain compliance while delivering an efficient, accurate service experience to you're connected customers. Our world is constantly changing, only Pega lets you build for change.