Pega Certification and Licensing Framework for State Education Agencies

KEY CHALLENGE

Manual, paper-driven processes make it difficult for state education agencies (SEAs) to process payments, renewals, fees and fines quickly and accurately. Changing regulations and requirements and multiple sources of data add to the problem, requiring agencies to devote far too much time and too many resources to certification and licensing.



THE SOLUTION

With Pega Certification and Licensing, SEAs can deliver efficient, constituentfocused service across all channels. Pega combines automated processes and policies, enterprise data and customer intent to streamline certification and licensing activities from end-to-end. Agencies can fulfill the certification needs of educators and candidates, and consistently and accurately report and evaluate measurability and accountability of credentialing efforts for Federal and state governments.