Pega 7: Engage More Users through More Channels
The rapid proliferation of mobile devices and social channels creates opportunities for companies to better serve customers and empower employees wherever they go.
However, even the world's top brands have been challenged to keep up with the fast pace of change. The global 500 have 1.2B customers who use social media, but Maritz Research shows that they are unable to answer 70% of the queries and complaints that come in through this channel.
Serving users on mobile devices compounds this complexity. By 2015, there will 1.3B people in the mobile workforce. To serve today's mobile users, applications must be prepared for five different mobile platforms and more than 250 different screen sizes.
Find out how Pega 7 can help you engage your users and customers more meaningfully and more efficiently than ever before.
In this webinar, you will learn:
- How Pega 7 opens applications to mobile and social channels and makes it easy to engage users with an attractive, intuitive and consistent experience across all channels of interaction.
- How Pega 7's "design-once, access anywhere" will help you reduce the time and cost it takes to develop and maintain today's multi-channel applications.
- How you can harness the power of social collaboration and integrate the online conversations of employees, partners and customers into the work being done in BPM and DCM applications.