Ovum Study: The Importance of Citizen-Focused Service
“Smart phones are near ubiquitous and agencies need to mature their strategy from ‘mobile first’ to ‘intelligent mobile first’.”
– Al Blake, Principal Analyst, Ovum Pty Ltd
Join our speakers as they uncover the answers, explore industry trends, and provide useful recommendations for government agencies today.
Pega sponsored an Asia Pacific survey with Ovum to ascertain citizen’s experiences and attitudes to their interactions with government services. Key highlights include:
- How does government compare to other sectors?
- What are citizen perceptions of government service?
- What is important to citizens and how do they expect to interact with government?