Next-Best-Action Advisor

The Next-Best-Action Advisor course provides a detailed and comprehensive explanation of the concepts and functions of the solution and of the screens and screen items that are available to the Customer Service Agent (NBA User) during a customer interaction.

The course shows how the related underlying decision strategies and tables are configured within the Next-Best-Action Advisor development environment and how they can be edited and added to, to meet the changing needs of the business.