Melbourne Water Shares its Customer Journey Mapping Strategy

"With the Pega Customer Service platform, it was a very quick, agile delivery. We stood up the platform in twelve weeks and it was one of those projects where we weren't locked in a room."

- Fran Duiker, Manager for Strategic Customer Implementation, Melbourne Water


Fran Duiker, Manager for Strategic Customer Implementation at Melbourne Water describes the steps her organization is taking to improve customer service to vendors supplying safe drinking water in Melbourne, Australia. Watch her panel presentation at Pegaworld 2016 to hear best practices and lessons learned.


Click here to watch the full Customer Journey Mapping panel