Meet Phil Andrew, Pega DX Hero

Bad things can happen to good people. It’s this belief that drives Phil Andrew, Pega DX Hero, to assist those who’ve fallen on hard economic times.

At StepChange, a charity offering free advice to individuals in financial crisis, Phil and his team help more than 600,000 clients per year envision futures without debilitating debt.

“One-and-a-half million people need help now… Our strategy is the simplest you can have: We want to double the number of people we can help, and we need to help people earlier,” says Phil, who’s helping StepChange staff provide better, more empathetic client experiences with right technology and support. “It’s a big journey to go on. It’s a challenge. But with the base we’re creating now in partnership with Pega, it’s a great place to start.”

Watch Phil’s story to learn how he’s leading StepChange toward true digital transformation.

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