Leveraging Differentiating Software for Win-Win Solutions
Customer service drives the healthcare organization’s brand and reputation. And, today’s healthcare customers, simply, expect more. Customers expect businesses to do the basics well, to deliver through omni-channel engagement and for interactions to be personalized and relevant. Service standards are set by other industries. Health plans no longer compete against industry product and service benchmarks, but also against Amazon.com, Google, eBay. Hear how NASCO is responding to help their clients meet these demands and thrive in 21st century healthcare customer service.
- Leslie Dickens, Vice President of Products, NASCO