From Inefficiency to Insight: Improving Productivity with Workforce Intelligence
WFI as a product allows us to see exactly how people are working, and their frustrations, their successes, and indeed their constraints in their working life.
The Link Market Services journey started with many unknowns—its internal operations team had been unable to get to the root cause of various productivity inefficiencies. After turning to Pega Workforce Intelligence, Link was able to understand, identify and target these challenges, not only paving the way for organizational transformation, but also allowing the company to turn its focus back to delivering excellent customer service.
Join us to learn about this transformational journey from Michael Kempe, Chief Operating Officer, Link Market Services, and Nolan Greene, Senior Product Marketing Manager, Robotic Automation, Pegasystems.
Industry: Financial Services
Product Area: Robotic Automation
Topic: Robotic Automation
Challenge: Workforce Optimization