Improving Service with Intelligent Virtual Assistants and Pega Email Bot Demo
Customers seek service 24/7, but don’t always need a live agent. In this demo, we’ll share how Pega’s AI-powered Intelligent Virtual Assistant™ and Pega Email Bot™ are empowering customers to resolve their issues faster, while also helping businesses contain more inquiries. We’ll dive into how these tools have the power to understand where each customer stands in their journey, summon rich knowledge content, and even access case information – all without involving agents.
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