Case Study

İşbank Drives Huge Backoffice Efficiencies by Digitising Operations

This report examines leading Turkish bank İşbank's deployment of BPM and Case Management technology from Pegasystems to deliver major operational improvements within its shared services centres and branch back offices. The company allied its BPM technology programme to a broader operational excellence programme, and applied technology in novel ways to enable business personnel to take process digitisation into their own hands.


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