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How Sprint is Revolutionizing the Customer Experience

Building an Effective Retention Strategy in 13 Weeks

In this webinar, learn how Sprint has transformed the customer care experience by building a retention strategy that uses a data-driven, next-best-action solution. By empowering agents to have real-time, contextual conversations, Sprint has gained significant benefits including:

  • Double digit improvement in churn
  • Reduction in cost per save
  • Increase in Net Promoter Score
  • Reduction in agent training costs
  • Improvement in agent satisfaction


Product Area: Marketing Challenge: Customer Lifetime Value Challenge: 1-to-1 Marketing Industry: Communications Service Providers

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