How Sprint is Revolutionizing the Customer Experience
Building an Effective Retention Strategy in 13 Weeks
In this webinar, learn how Sprint has transformed the customer care experience by building a retention strategy that uses a data-driven, next-best-action solution. By empowering agents to have real-time, contextual conversations, Sprint has gained significant benefits including:
- Double digit improvement in churn
- Reduction in cost per save
- Increase in Net Promoter Score
- Reduction in agent training costs
- Improvement in agent satisfaction
PegaWorld iNspire | May 4, 2021
We’re bringing you the most iNnovative tools, ideas, and success stories to get you up to speed – all in a convenient virtual format.
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.