How AEGON is Revolutionising the Customer Journey and Reducing Costs (DTS London)

Dougie Kennedy, Digital Delivery Centre Manager, AEGON

Dougie leads the IT Digital Delivery for Aegon developing the processes and methodologies that are helping Aegon lead the way in delivery of its Digital vision. His presentation outlined the Aegon Customer Service Transformation journey and how the Pega Orchestration capabilities are directly supporting Retiready and the broader Digital Strategy as a whole in partnership with Pega and Cognizant. The outcomes achieved so far include +35% pts improvement in NPS while delivering significant productivity gains and cost savings.

Digital Transformation Summit, London