Hanover: Transforming to Customer-Centric Enterprise

In this video, hear how The Hanover, an industry insurance leader, is using Pega to optimize processes, work management and customer service. Using Pega, The Hanover has improved efficiency and implemented an end-end CRM platform that is defining their transformation to a customer-centric organization.


  • Stoyan Konaktchiev, VP, Personal Lines Operations, The Hanover
  • Cilsy Harris, VP, Personal Lines CIO, The Hanover