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Handling Complaints in Insurance

Processing complaints quickly, efficiently, and to the satisfaction of both the carrier and the complainant is essential. The complexity of working with disconnected systems, manual processes, and the lack of proactive customer notifications makes this difficult. That’s where Pega comes in. Pega crushes complexity so that you can make better decisions, get work done, and save customers and employees time so that you can focus on resolving the complaint to everyone’s satisfaction.


Industry: Insurance Product Area: Customer Service Product Area: Intelligent Automation Solution Area: Exception Management Solution Area: Operational Excellence Topic: Workflow Automation

Related Resources

Pega Blog

To improve customer service and increase loyalty, start with managing complaints

Don’t fear complaints. Instead, make the complaint process frictionless for everyone. See complaints as an opportunity to deliver outstanding service and create customers for life. 

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Pega Marketplace

End-to-end complaints process workflow accelerator

Get a jump start on end-to-end complaint processing for your industry with this starter kit for the end-to-end workflow.

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