Government Empowered 2016: Serving the VA Mission through Digital Transformation, Automation, and Customer Service

"Digital transformation, automation, and customer service: all of that really relies on a sound strategy."

- Anna Rigney-Phillips, Chief, Financial Customer Support, U.S. Department of Veterans Affairs Financial Services Center

The U.S. Department of Veterans Affairs, Anna Rigney-Phillips, shares an honest and compelling story of how her organization is tackling modernization and government customer service.


  • Anna Rigney-Phillips, U.S. Department of Veterans Affairs