Government Empowered 2016: Constituent-centric Government and Making Technology More Human

"With ezFedGrants, we had to make sure our customers were getting paid timely, and do it in a way so all agencies would utilize those same processes, those same functions, and be able to come into the system quickly and cost effectively."

- Chris Coppenbarger, System Owner, Office of the Chief Financial Officer Grants Management Line of Business, U.S. Department of Agriculture

This panel session at Government Empowered 2016 features leaders from the U.S. Department of Justice, Department of Veterans Affairs and Department of Agriculture as they share honest insights into their programs, as well as perspectives on how each organization delivers government customer service today. Watch now to hear best practices and lessons learned from each of the panelist’s own experiences.


  • Chris Coppenbarger, U.S. Department of Agriculture
  • Dennis Dauphlin, U.S. Department of Justice
  • Anna Rigney-Phillips, U.S. Department of Veterans Affairs
  • Lisa Holt, Pegasystems


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