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Want to keep your customers? Join the revolution that's transforming the financial services industry - or risk losing valuable business.
Upcoming Webinar: 8/29/17, 12:00pm AEST
Firms must embrace a new way; one that supports a deep understanding of customer needs, a consultative approach to problem solving, and relevant recommendations to their customers.
Guest speaker, John Bruno of Forrester Research, will share findings from a recent Pegasystems-commissioned study on this shift in financial services, including how customer expectations are shifting, what obstacles prevent firms from better serving their customers and what steps firms are taking to evolve their businesses.