In this new report, Pega received the highest scores in all 4 use cases tested by Gartner (top score being 5), including investigative cases (4.24), incident management (4.28), service requests (4.16), and process-to-decision (4.12) scenarios.
Highlights from the report:
"...designing a software application to address this unstructured process style — case management - is challenging. This complexity has relegated it to a specialized software application area for years. Case management frameworks represent a new approach to addressing these requirements. They are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions."