Fulfillment Control Center For Communications

Deliver Services with Greater Order Accuracy and Speed

KEY CHALLENGE

Telecom orders involve complex, highly customized product and long-running processes. Existing order management solutions fail to address these complex requirements as they cannot manage multi-site orders and lack visibility into the order status across the entire order lifecycle. The result is slow order cycle times, manual tasks that drive up costs and a poor customer experience due to high fallout rates.

THE SOLUTION

Pega’s Fulfillment Control Center solution orchestrates the order process from customer order through fulfillment, specializing processes based on combining existing products, services, network build out and other attributes simultaneously. Business users can efficiently manage, automate and monitor the process from end-to-end using this unified platform for streamlined order management.