Analyst Report

The Forrester Wave: Real-Time Interaction Management, Q1 2019

Pegasystems was cited as a leader and received the the top score in the strategy and current offering categories amongst 12 vendors evaluated against 33 criteria in The Forrester Wave™: Real-Time Interaction Management, Q1 2019. Pega received the highest scores possible in 9 top-level criteria including customer recognition, contextual understanding, decision arbitration and measurement and optimization.

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