To understand the economic value of Pega’s intelligent automation capabilities, Forrester interviewed organizations to simulate a three-year organizational transformation.
Adjusted for risk, Forrester found Pega Platform™ delivered:
- Up to 45% increase in back-office operational efficiencies from baseline automation capabilities, RPA, and task mining
- 20% faster process deployment times, and the ability to deploy more processes with fewer resources
- 70% less time spent on routine tasks and 20% reduction in average contact center handle time
- Meaningful reduction in technical debt through retirement of legacy solutions
- Compliance, regulatory, and audit savings through improved workflow transparency and tracking
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