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Analyst Report

Forrester Total Economic Impact study finds real ROI with Pega intelligent automation

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To understand the economic value of Pega’s intelligent automation capabilities, Forrester interviewed organizations to simulate a three-year organizational transformation.

Adjusted for risk, Forrester found Pega Platform™ delivered:

  • Up to 45% increase in back-office operational efficiencies from baseline automation capabilities, RPA, and task mining
  • 20% faster process deployment times, and the ability to deploy more processes with fewer resources
  • 70% less time spent on routine tasks and 20% reduction in average contact center handle time
  • Meaningful reduction in technical debt through retirement of legacy solutions
  • Compliance, regulatory, and audit savings through improved workflow transparency and tracking


Product Area: Platform Topic: Workflow Automation

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