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Engage Your Customers, Anywhere

Pega Customer Service for Communications is a single application that manages service interactions for your mobile, broadband, and business customers across all channels.


Pega customer service for communications is a single application that manages service interactions for your voice, mobile, broadband, video, and business customers across all channels. With Pega, you can engage with customers and consistently respond, whether it's on a mobile device, in social channels, on the web, or in your contact center.

Pega simplifies work across your entire organization and seamlessly processes complex requests like quad-play orders so you keep your promises to your customers. In the contact center, billing, product, and usage information from multiple sources is pulled together and combined with intelligent guidance so agents can handle calls faster and with more relevant answers, which means fewer truck rolls and lower costs. And you can quickly specialize each process to improve the customer experience by supporting different products, business lines, customer types, and geographic regions.

Pega customer service for communications is built on the Pega 7 platform, so you can rapidly deploy changes without the need for any code. And it runs in the cloud or in your data centers. It also works seamlessly with Pega's marketing and order-management applications and integrates easily with existing billing and operational support systems. Deliver satisfying, efficient, and accurate experiences to you're connected customers with Pega customer service for communications. Our world is constantly changing. Only Pega lets you build for change.


Challenge: Customer Service Industry: Communications Service Providers Product Area: Customer Service Topic: Customer Service

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