Digital Evolution: Learning from the leaders in digital transformation
Digital Evolution: Learning from the leaders in digital transformation is a study conducted by The Economist Intelligence Unit and sponsored by Accenture and Pegasystems. It is based on a global survey of 444 executives with input and involvement in or familiarity with the digital transformation efforts at their respective organisations.
Respondents were drawn from companies with US $500m or more in revenue in western Europe, Asia-Pacific and North America. They represent a mix of job functions and seniority levels from the finance, healthcare and telecommunications industries.
Digital transformation leaders are more than twice as likely to have developed seamless customer experiences across channels and to have integrated processes across different parts of their organization. Download the study to learn more.
Topic: Digital Transformation
Challenge: Customer Engagement
Challenge: Digital Process Automation