Delivering Results at Optum – Provider Portal

This 3 minute video captures Meyrick Vaz, VP Global Health Solutions, Optum, speaking at Pega's Fourth Annual Collaborative Healthcare Summit held in October, 2014. Vaz shares how Optum has leveraged Pega across the healthcare enterprise, with specific focus on streamlining and personalizing self-service for Providers.

From Vaz, hear how Optum has leveraged Pega on the cloud to deliver the Provider Touch Point, a personalized portal experience, launched in 2011, which:

  • is used by over 300,000 providers
  • has driven an 84% reduction in processing time for claims reconsiderations