DEFRA: Improving Crisis Management

To improve its emergency preparedness, safeguard the population and meet compliance, Animal Health and Veterinary Laboratories Agency (AHVLA) needed a system for quickly identifying and tracking infected animals. The system needed to be able to respond rapidly to an outbreak and be highly agile in emergency scenarios. The agency also needed to lower operational expense with a solution that would reduce time spent on low-value tasks, streamline processes for tracking and recording cases of animal disease and livestock maintenance and improve overall performance. Their paper-based processes, scattered across 24 remote offices, slowed down case management, made it difficult to respond quickly to specific situations, and introduced significant opportunity for error. AHVLA wanted to centralize case management, ensure rapid specializations to address unique situations and automate processes across all 24 offices.