Decisioning: Intermediate

This course teaches business users how to design and build decision strategies to determine Next-Best- Action decisions to drive customer interactions. Students learn to translate business requirements into Decision Strategies that can be applied in a multi-channel environment, utilizing adaptive analytics. The lessons and the exercises in this course focus on hands-on practice with realistic use cases.

After completing this course, students become a subject matter expert; and they can become a member of an implementation team.