Customer Success: Farmers Insurance

Farmers Insurance, the third largest auto and homeowners insurance company in the U.S., wanted to give their agents more intuitive, real-time support so they could service their small business customers’ unique needs faster.

Leveraging BPM technology from Pega, Farmers took control of its small commercial insurance application process by eliminating the factors that slowed down business. They re-created and streamlined the new business cycle.