Customer Engagement Summit Paris 2017 – Transavia Q&A

In a live Q&A session moderated by Manuel Jacquinet at Pega’s Customer Engagement Summit in Paris on 1st February, Hervé Kozar, Chief Commercial Officer at Transavia France shares details of Transavia’s customer interaction platform. The platform is seen by Transavia as a strategic differentiator in the face of stiff competition from other low-cost airlines, allowing it to offer best-in-class proactive and personal digital services to customers, while enabling employees and partners to work collaboratively.