Customer Engagement Summit London 2018 - Jo Couson Customer Service

Customer Service in the UK Jo Couson, CEO, The Institute of Customer Service Jo gives a ‘state of the nation’ overview of customer service in the United Kingdom, examining why and how organisations should improve customer experiences. Using data from the latest UK Customer Satisfaction Index, this presentation offers insights for organisations to address and considerations for 2018 and beyond.


  • Product Area: Customer Service
  • Topic: Customer Service
  • Industry: All Industries

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