A Customer Centric Digital Platform for Utilities - A Joint Capgemini and Pegasystems Solution

New digital technologies like smart metering and smart homes, together with the rise of mobile connectivity and social media, are playing a major role in transforming how utilities and customers interact.

Utilities are going through major changes with deregulation, unbundling, competition and sustainability as key drivers. In order to face the challenging market and regulatory environment in combination with changing customer preferences and behaviour, utilities need to rethink their customer strategy, transform their business models, redesign and streamline their business processes and build a more flexible, agile and integrated application infrastructure.