Cisco: Reimagining Digital Business to Break Down Barriers

“For some of the processes we have, we managed to reduce cost by a factor of four… and eliminated 93% of touches.”

-Gilles Leyrat, SVP of Customer and Partner Services, Cisco

Hear insights from Gilles Leyrat, Cisco’s SVP of Customer and Partner Services, and Don Schuerman, Pega’s CTO and VP of Product Marketing, who discuss how technology can make organizations more human.

This session was recorded at PegaWorld 2016.

Eager to learn more? Join us at PegaWorld 2017 to hear from and network with other leaders in customer experience. Use the code NYEPASS by December 31, 2016 to save $150 off the current pass price.


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