Changing the Game - Leveraging digital technology to improve customer loyalty and profitability

Capgemini and Pegasystems invite you to gain valuable knowledge on how you can improve customer value by delivering a relevant and seamless experience.

  • Learn about the new Capgemini and MIT research from their study entitled "The Digital Advantage: How digital leaders outperform their peers in every industry."
  • Discover how to start the digital transformation journey to become a leader in your market
  • Learn about technologies that are helping utilities companies successfully build stronger customer relationships to increase retention and drive more customer value across the lifecycle. 

 

Hear from our expert panel of speakers:

  • Philippe David is a Senior Vice President, leader of the Global Sector Network Energy, Utilities & Chemicals for Capgemini Consulting, the global Strategy and Management consulting brand of the Capgemini Group
  • Michel Van Zutphen is a Vice President and leader Digital Utilities Transformation in Global Sector Utilities Capgemini
  • Rob Walker is Pega’s Vice President of Decisioning and Analytics