CES Sydney 2018: Revolutionizing Customer Retention: How Foxtel Drove Up Retention Rates and Reduced Costs (Presentation)

Richard Schultz, Head of Operational Performance and Insights, Sales and Customer Division, Foxtel, explains how Pega technology has increased retention rates while reducing costs.


  • Industry: Media
  • Product Area: Marketing
  • Topic: CRM
  • Challenge: Customer Retention

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