BCBS Case Study: Driving Claims Performance Through 90 Day Agility Cycles

Driving Claims Performance Through 90 Day Agility Cycles for this east coast BCBS plan.

Business Goals:

  • Drive down manual touches in claims processing from 17% to 2%.
  • Speed up claims enhancements by moving to an agile delivery methodology.
  • Accelerate time to value by eliminating business / IT translation gaps.