B2C Order Management for Communications
New products, services, multi-play bundles and multiple purchasing channels are producing unprecedented ordering complexity. Siloed existing systems and channels cannot support these complex ordering processes, creating order inaccuracy, fallout, manual interventions and an inconsistent, impersonal ordering experience.
Pega B2C Order Management orchestrates the entire process from offer through fulfillment, integrating every channel and unifying existing systems. Business users can design contextually relevant offers for each customer and simplify fulfillment with straight-through processing. The result is exceptional business agility, faster timeto- market and efficient, accurate order experiences that differentiate your business.