Accenture Technology Vision 2016

Pega and Accenture are increasingly seeing leading enterprises adopting technology as the new member of the workforce. Rather than replacing people, or simply supporting their work, technology is enabling people to do things differently and to do new things. And that’s a fundamental shift.

The ability to automate business processes is a major source of efficiency. But perhaps more importantly, using intelligence to provision and personalize is creating new ways to work and deliver the service that customers value. It’s no longer a case of people vs. machines. It’s the right combination of people and machines that’s driving the greatest breakthroughs in performance and bringing companies closer to their customers.

In this report, we examine the key trends from this year’s Accenture Technology Vision – Intelligent Automation, Liquid Workforce, Platform Economy, Predictable Disruption and Digital Trust – and provide examples showing how Pega technology resonates with and plays out in this year’s analysis.