5 Predictions Around The Future of Customer Experience

"The companies that treat customers like they are guests in their home will ultimately remain competitive over companies that don’t put emphasis on customer experience.” - Blake Morgan, Customer Experience Advisor

Hear from Customer Experience Adviser and Forbes.com contributor, Blake Morgan, on what she predicts will be the top trends in customer experience in 2016 including:

  • Proliferation of service channels
  • Mobile CRM Systems
  • When Real‐Time Is the New SLA
  • The Explosion of the Internet of Things
  • When Big Data becomes more useful


  • Product Area: Customer Service
  • Topic: CRM
  • Topic: Customer Service

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