3 Quick Wins for Long-Term Success in your Contact Center

“The most important effort is to “get in the game,” to determine how the contact center should be involved in engaging with customers, and the role it has in this connected, always-on world.”

— Brad Cleveland, founding partner, former CEO, and current Senior Advisor, International Customer Management Institute

Hear from Brad Cleveland, one of today’s foremost experts in customer strategy and management, and omni-channel services and Jeff Foley, Pegasystems Director of Product Marketing for Customer Service Applications, as they discuss the latest trends in customer service.

The two will explore how customer service organizations are beginning multi-year transformations with first steps, such as:

  • Updating customer strategies and tools to boost service effectiveness
  • Supporting more service channels without creating more silos
  • Personalizing service by using customer data and predictive analytics
  • Watch now to hear how you can capture quick wins such as these that can help you deliver on your business objectives and improve your customer experience.

     


    To learn more about how Pega can help your organization we invite you to download a copy of our eBook, 5 Things Your Customer Service App Must Do.