Case Management is one of the hottest topics in BPM. On November 5, 2009 I will be giving a webinar with Forrester’s Connie Moore on Smart Case Management. Emily Burns will be the moderator.
For a description of the event see Pega-Events. You can register at: http://www.ebizq.net/wlp/pegasystems/11709 Case Management aggregates unstructured (ad-hoc) processing, social networking, as well as dynamic, context-driven resolution of cases. The breadth of application categories can be characterized as “case management” is truly staggering. Both clerical and knowledge workers benefit from case management automation. In the webinar we will be going over technology trends, the salient features of smart case management, and a number of typical applications of smart case management in various industries.